Privacy
Policy
Please
be assured that OrientalWind.com takes every precaution
to protect our customers' information. We do not sell
or share your information with anyone.
Our Pledge
We
strive to enhance the quality of your shopping experience
at OrientalWind.com. To compensate for the limitations
of the electronic medium, we display all products in larger
resolutions and most of them with detail pictures as well.
All of the merchandise is accurately described, with no
exaggeration. We do not make overstated claims about kilims
or promises we will not be able to keep.
Pricing Policy
All
prices are quoted in United States Dollars and do not
include tax, shipping or insurance.
After filling out the request form, you will be taken
to a page where you will see the total shipping information
including the shipping company. If you agree with the
shipping method, you simply click on the 'Continue' button
to fill the order form where you input your credit card
information. You would click on the 'Complete Your Order'
button to complete your order.
Ordering
Procedure
After
you submit the request form, You will receive an automated
mail informing you that we have received your order. We
will process your order in 1-2 business days.
Payments
We
accept payments from all countries by Visa or Master Cards.
Shipping
We
will be sent the day after payment is confirmed. We ship
via International Air Shipping Service. The actual shipping
charges are determined by destination and weight. Click
here for shipping rates.
International
Air Shipping Service delivers approximately in 7-10 business
days to all locations in the US and Europe.
On
rare occasions, some of the items may be out of stock
or delivery times may be longer than normal. If this happens,
we will notify you immediately, provide an estimate time
for delivery and offer you the opinion to change or cancel
your order.
Please
be informed that we cannot ship to PO Box addresses.
Return Policy
All
our products come with a 30 day Unconditional money back
guarantee, from the invoiced date. If you are not totally
satisfied with your purchase for any reason what so ever,
you can return it to us for the full purchase price refund.
Shipping will not be refunded.
If
you decide to return an item, please first send an e-mail
to us and obtain return information. Items are to be returned
in the same condition as sold with no damage or alterations.
Credit Card Fraud Warranty
We
guarantee that every online transaction you make will
be 100% safe. All goods and services provided by OrientalWind.com
(Turkey)and sold by 2CheckOut.com Inc. (Ohio, USA). Please
send us an email first for any problem.
You can contact 2CheckOut.com to mediate the dispute if
you are dissatisfied with our proposed resolution.
VAT and Import Duties
OrientalWind.com is not responsible for any taxes or duties
imposed by countries other than Turkey.
Product Descriptions
Product
descriptions and the condition of the items as reported
on our website are, to the best of our knowledge, as complete
and accurate as possible, but they are for guidance only,
without legal obligation or prejudice to our standard
conditions of sale.
Customer Service
For
additional help you may also get in touch with us by e-mail
to info@orientalwind.com
or contacting us via phone (+90 312 287 6374)or fax (+90
312 287 6374).
